Installing a product support pack expands the interoperability of vRLCM (Aria Lifecycle Suite).
It essentially adds support to newer releases or incremental versions of the products to your current installation of the Aria Suite Lifecycle.
It is important to refer to Aria Site Lifecycle’s release notes for supported product versions.
To check the product versions your current installation supports, logon to Aria Suite Lifecycle and navigate to Settings | Product Support Pack.
Downloading the Product Support Pack
(1) Login to Broadcom Support portal - support.broadcom.com
(2) Navigate to My Downloads | VMware Aria Universal
(3) On the next page, go to the Solutions tab and select one of your available subscriptions.
(4) On the VMware Aria Universal - Subscription page, filter for ‘pack’ to find all the service packs available. Click on the desired pack to bring up its downloads page. In this case, I will be downloading Product Support Pack 4. vrlcm-8.16.0-PSPACK4.pspak.
(5) On the download page, it is a good idea to check the release notes before you download the support pack.
(6) The release notes will indicate the product support included with each support pack
Installing a Product Support Pack
To install the product support pack, log on to the Aria Suite Lifecycle as admin@local
(1) Go to Lifecycle Operations
(2) Navigate to Settings | Product Support Pack
(3) Important: On the product support pack page, click on CREAT SNAPSHOT to create to snapshot before you proceed further.
The snapshot operation can be tacked under Lifecycle Operations | Requests.
(4) Once the snapshot has been created, click on UPLOAD on the product support page - Settings | Product Support Pack.
(5) On the Upload Support Pack File dialog, click SELECT FILE to browse and select the product support pack, and then click IMPORT.
(6) The import task can be tracked under Lifecycle Operations | Requests.
(7) Once completed, navigate back to Settings | Product Support Pack and it should show the newly uploaded support pack ready for installation. Click APPLY VERSION.
(8) On the Apply Product Support Pack Confirmation dialog, confirm that a snapshot has been taken and click SUBMIT.
(9) The progress of the tasks can tracked under requests.
(10) However, since this requires restarting services, you will lose access to the UI and be presented with.
(11) Wait for a few minutes before you are taken back to the login screen.
(12) Login again as admin@local and navigate to Lifecycle Operations | Settings | Product Support Pack. It should now show the new PSPack installed. In this case, it is 8.16.0 PSPack4.
You Aria Suite Lifecycle instance is now ready to support the lifecycle operation of the product versions listed uder the PSPack.
Comments